Comprehensive mental health care in Baltimore, Maryland
Frequently Asked Questions
Have a question not answered here? Call us at 410-337-7772 or contact us online.
Jump to a section:
Getting Started
How do I schedule my first appointment?
Call us at 410-337-7772 or submit an inquiry online. Our intake coordinators will talk with you to understand what you’re looking for, review your options, and match you with the right provider. We also consider your insurance coverage and scheduling needs.
If we can’t meet your needs, we’ll do our best to provide outside referral information.
Do you treat adults only, or children as well?
We treat both adults and children. Our psychiatry team sees children for ADHD evaluation and medication management. Individual therapy availability for children varies by provider — our intake team can help match you with the right fit.
Do you offer telehealth appointments throughout Maryland?
Yes. Telehealth sessions are available for most of our services throughout Maryland. We also see patients in person at our Towson office at 8501 LaSalle Road, Suite 115.
What do I bring to my first appointment?
Please arrive 15 minutes early. Bring:
- Your driver’s license and current insurance card
- All medications you’re currently taking, or a detailed list
Your intake paperwork will be available in the Patient Portal before your appointment.
Our Services
What services does The Resource Group offer?
We offer individual therapy, psychiatry and medication management, Dialectical Behavior Therapy (DBT), and Maryland state-approved DUI education classes (12-hour and 26-hour formats). Services are available in person in Towson and via telehealth throughout Maryland.
How do I know if I or a loved one needs therapy?
If you or someone you care about is experiencing persistent emotional distress, difficulty managing daily life, behavioral concerns, or relationship problems, therapy can help. Our clinicians are here to assess your situation and help you decide on next steps.
What can I expect during an individual therapy session?
Sessions are confidential, one-on-one meetings with a licensed therapist lasting 45 to 50 minutes. You’ll discuss your concerns, explore what’s driving them, learn practical coping strategies, and work toward goals you set together with your therapist.
How is progress monitored during therapy?
Your therapist will regularly check in on how treatment is working for you. We use measurable goals, ongoing feedback, and periodic evaluations to make sure therapy stays effective and adapts as your needs change.
Can I involve my family in my treatment?
Yes. When family involvement is clinically appropriate, we can arrange collaborative sessions to address family dynamics, communication, and support. Talk to your therapist about whether this makes sense for your situation.
What is Dialectical Behavior Therapy (DBT), and how can it help?
DBT combines cognitive-behavioral techniques with mindfulness-based strategies. It’s designed to help people who struggle with intense emotions, impulsive behaviors, and difficult relationships. It’s particularly effective for borderline personality disorder, though the skills are useful for a wide range of concerns. The Resource Group has operated one of the longest-running DBT programs in the Baltimore area.
Can children receive ADHD evaluations and medication management?
Yes. Our doctors and psychiatric nurse practitioners provide comprehensive ADHD evaluations for children, including detailed medical history and behavioral assessment. When medication is recommended, we take a collaborative approach that involves parents, educators, and the child to monitor progress and make adjustments over time.
What medications are prescribed for mental health conditions?
Our doctors and psychiatric nurse practitioners prescribe medications based on each individual’s evaluation and diagnosis. For ADHD in children, both stimulant and non-stimulant options may be considered. Medication decisions are always made in the context of a thorough evaluation.
Is group therapy available?
Group therapy is returning to our schedule. Contact us for current availability.
Are the DUI classes in-person or online?
Our DUI education classes are offered online, allowing you to complete the program from anywhere in Maryland.
How do I receive my DUI completion certificate?
Certificates are provided electronically upon completion.
Insurance & Billing
What insurance do you accept?
We currently accept:
- CareFirst Blue Cross Blue Shield
- Cigna
- Aetna
- Johns Hopkins EHP
- Maryland Medicaid
Please call our office to confirm whether your specific plan covers the service you’re interested in. Self-pay options are also available.
What if I don’t have insurance?
We offer self-pay rates and can discuss payment options with you. If you’re uninsured or not using insurance, you have the right to receive a Good Faith Estimate before your appointment — see below.
What is a Good Faith Estimate?
If you’re uninsured or paying out of pocket, federal law requires us to provide a Good Faith Estimate of expected costs before your appointment. This estimate covers the total expected cost of services.
If your final bill is $400 or more above the estimate, you have the right to dispute it. For more information, visit cms.gov/nosurprises or call 800-985-3059.
What if I have a question about my bill?
Contact our billing department directly at 410-337-7772 ext. 6404 or by email at rgbilling@resourcegrp.org.
Appointments & Policies
What is your cancellation policy?
We require at least 24 hours notice to cancel or reschedule. Late cancellations and no-shows are subject to the following fees:
Individual Therapy
- $125 — new patient no-show
- $110 — current patient no-show or late cancellation
Psychiatry / Medication Management
- $160 — new patient no-show
- $110 — current patient no-show or late cancellation
These fees apply to in-person and telehealth appointments.
What if no one answers when I call to cancel?
Leave a voicemail. We log the time of your call, so if you call with enough advance notice and we don’t answer, you will not be charged. For example, if your appointment is Monday and you call Friday evening after hours, that counts as timely notice.
Privacy & Records
What qualifications do your therapists and psychiatric providers have?
Our therapists are licensed mental health professionals with advanced degrees in psychology, social work, or counseling. Our psychiatric team includes doctors and psychiatric nurse practitioners specializing in mental health.
How is my information kept private and secure?
We take your privacy seriously and follow all applicable HIPAA requirements. We do not share your information for marketing purposes, and we never share psychological notes without your written permission.
You have the right to access your records, request corrections, and limit how your information is used. If you have privacy concerns, contact us at 410-337-7772.